Frequently Asked Questions

FAQs

A comprehensive guide to your product: An In-depth Look into Our Services, Policies and Processes

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Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

Pre-Sales Questions

1. How does the payment process work? and when will I get my theme?

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2. Which payment options do you offer? Do you accept PayPal?

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3. I haven’t received any email and can’t log in yet, how long will it take?

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4. Do you offer a refund?

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Themes Questions

1. Do I get theme updates for new versions of Shopify?

Yes, you will receive theme updates for our new versions. We regularly release updates to our platform to make sure the theme is compatible with the latest version of Shopify.

When a new version of Shopify is released, theme developers usually release an update to their theme to address any compatibility issues and add new features or functionality. These updates can be automatic or you may need to manually update your theme to the latest version.

To make sure you get updates for your theme, make sure you've purchased it. Also, be sure to check the documentation for the topic or contact us to learn how to handle updates for that particular topic.

2. Am I able to change/modify the themes in any way?

yes, you can change and modify the theme in Shopify. Our theme offers a variety of customization options to help you tailor your store's design and functionality to your specific needs.

Our theme editor allows you to customize various aspects of your theme, such as fonts, colors, and layout ...

Before making any major modifications to your theme, it's a good idea to create a backup of your store's files and test your changes thoroughly in a development environment.

3. What browsers are your Shopify themes compatible with?

Our theme is designed to be compatible with modern browsers, including Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge.

We recommend using the latest version of your preferred browser to ensure related themes and features work as expected.

4. My store is in a different language? Is that okay?

Yes, Our Themes support multiple languages ​​and allow you to set up your store in different languages.

The theme has a built-in translation feature that allows you to translate store content into different languages. With this feature, you can translate product descriptions, collection titles, store checkout pages, and more.

5. What do you consider unauthorized use?

Unauthorized use of a theme can lead to legal problems and damage your store's reputation. We take unauthorized theme usage seriously and are actively working to prevent and address cases of such themes.

To ensure that you do not use themes without permission, it is essential to only use themes that you have purchased. If you have any doubts about the legitimacy of the topic, it is best to contact them for guidance.

Technical Troubleshooting Questions & Answers

1. The installation doesn’t work. I got a blank page or an error page. What should I do?

If the installation of a theme or app in your Shopify store is not working, and you are getting a blank page or an error page, here are some steps you can take to troubleshoot the issue:

Check for compatibility: Make sure that the theme or app is compatible with your current version of Shopify. If it's not, it may cause issues during installation.

Clear your browser cache: Sometimes, a browser cache can cause issues during installation. Clear your browser cache and try installing the theme or app again.

Check the documentation provided by us and make sure that you have followed all the necessary steps.

If you have tried all the steps above and the installation still doesn't work, contact us for further assistance.

Remember to always back up your store before making any important changes or settings, so you can quickly restore your store if something goes wrong.

2. I installed the Full Demo Site package successfully but my site doesn’t look like Blueskytechco’s demo site.

The theme documentation provided by us includes instructions on how to install and set up the demo site. Make sure you have followed all the steps correctly.

Make sure all necessary applications are installed

If you have followed all the steps above and the demo page is still not the same, please contact the theme developer for support.
Remember to always back up your store before making any important changes or settings, so you can quickly restore your store if something goes wrong.

Shopify Theme Questions

1. Can I add borders around our product images?

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eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

2. Can I have multi level menu?

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3. Do you guys provide customer support during weekends / holidays?

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4. Does the theme support Variant Image?

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5. Would assistance be available to upload the template if needed?

Can I add borders around our product images?

Submit a Ticket

Feel free to reach our support team for further assistance.

Support Center

Send a Message

Feel free to reach our support team for further assistance.

blueskytechcompany@gmail.com

Contact Us

Feel free to reach our support team for further assistance.

+84 945 606 689